Terms of service

These terms govern the use of vissuale.com and any design engagement between vissuale. (“the office”, “we”, “us”) and a client (“you”). By commissioning work or using this site, you agree to them. If you do not agree, do not commission work.

01The office

vissuale. is an independent design practice operated by Alejandro Trejo, based in New York, United States. Contact: alejandro@vissuale.com.

02Scope of an engagement

Every engagement is defined in writing before work begins — by email or a short proposal — covering deliverables, fee, and an expected timeline. That written scope controls. Prices shown on this site are indicative starting points, not offers, and the office may decline any enquiry.

• Anything not named in the written scope is out of scope.
• Additional work is quoted separately and begins only once approved in writing.
• Deliverable formats are stated in the scope; source files are covered in §07.

03Fees, deposits and payment

Fixed-fee projects require a deposit of 50% to reserve the schedule, with the balance due on delivery. Retainers are billed monthly in advance. Invoices are payable within 14 days of issue unless the written scope says otherwise. All fees are in US dollars and exclusive of any applicable taxes, duties, or transfer fees, which are your responsibility.

• Deposits reserve capacity and are non-refundable once work has begun.
• Late payment may pause work and delay delivery until the account is current.
• Overdue invoices may accrue interest at 1.5% per month, or the maximum permitted by law, whichever is lower.

04Schedule and your role

Fast turnaround depends on you. Timelines assume that content, brand assets, access, and feedback arrive when requested. If materials or approvals are delayed, the schedule moves accordingly and the office may reallocate the reserved capacity.

You are responsible for the accuracy, legality and ownership of everything you supply — copy, imagery, logos, fonts, data. You confirm you hold the rights to provide it for the intended use.

05Revisions and approval

The office presents one considered direction rather than a set of deniable options. Each deliverable includes two rounds of consolidated revision within its stated scope. Revisions that change the agreed direction, scope, or brief are new work and are quoted separately.

Feedback should be consolidated and delivered in writing. A deliverable is deemed approved if no written feedback is received within ten business days of delivery.

06Cancellation

Either party may end an engagement in writing at any time. On cancellation, you pay for all work completed up to that date, and any deposit is applied against it. Deposits covering reserved capacity are not refundable. Retainers may be cancelled with 14 days' written notice before the next billing date; the current month is not pro-rated.

07Intellectual property

On receipt of payment in full, ownership of the final deliverables produced specifically for you transfers to you, worldwide and in perpetuity. Until payment is received in full, all rights remain with the office and the work may not be used publicly or commercially.

• Working files — drafts, unused directions and internal working files remain the property of the office unless the written scope says otherwise.
• Pre-existing material — tools, components, code libraries, systems and methods the office developed before or outside your engagement remain ours; you receive a perpetual, non-exclusive licence to use them within the delivered work.
• Third-party assets — typefaces, stock imagery, plugins and services are licensed to you directly by their owners. Licence fees are your responsibility and are not included in the fee unless stated. The office will name what is required.

08Portfolio and credit

The office may display completed work — including images, descriptions and your name — in its portfolio, on this site, and in social or editorial contexts, unless you request otherwise in writing. If your work is confidential or unreleased, tell us before the engagement begins and it will be withheld until you approve publication.

09Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform the engagement. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law. This obligation survives the engagement.

10Warranties and disclaimers

The office warrants that it will perform with reasonable skill and care, and that the work it creates is original and does not knowingly infringe the rights of a third party.

Beyond that, all work and this website are provided “as is”, without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The office does not warrant that a design will produce any particular commercial result, conversion rate, ranking, or revenue, nor that a website will be uninterrupted or error-free. Third-party platforms, hosts and services are outside our control.

11Limitation of liability

To the maximum extent permitted by law, the office is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, or goodwill, however caused. Our total aggregate liability arising out of or relating to an engagement is limited to the fees you actually paid for that engagement in the three months preceding the claim.

Nothing in these terms limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

12Indemnity

You will indemnify the office against claims, damages and reasonable costs arising from material you supplied, from your use of the deliverables beyond the agreed scope, or from your breach of these terms.

13Independent contractor

The office is an independent contractor. Nothing here creates an employment relationship, partnership, joint venture or agency. The office may engage trusted collaborators to perform parts of the work and remains responsible for it.

14Site use

This site and its contents are the property of the office and are protected by copyright. You may view and share it. You may not copy the design, code or written content for commercial use, scrape it at scale, or represent it as your own.

15Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The state and federal courts located in New York County, New York have exclusive jurisdiction, and both parties consent to that venue. Before filing, both parties agree to attempt to resolve the dispute in good faith by direct written negotiation for 30 days.

16General

• If any provision is found unenforceable, the rest remains in force.
• Failure to enforce a provision is not a waiver of it.
• The written scope plus these terms are the entire agreement; where they conflict, the written scope controls.
• Neither party is liable for delays caused by events beyond its reasonable control.
• These terms may be updated; the version in force is the one published when your engagement was agreed.

17Contact

Questions about these terms: alejandro@vissuale.com.